The policy requires the closure of all personal accounts whose Assets Under Management (AUM), which comprises deposits, investments, and other financial products, fall below ₦7.5 million. This moves the goalpost away from mass-market retail banking and positions the bank to seek an “Emerging Affluent” segment comprising high-net-worth individuals.

The decision essentially smoothes out the operations, improves profitability, and keeps the institution in tandem with priorities across the globe on wealth management and corporate banking. But the move has, however, fired up public uproar across the country, perceived to be tantamount to elitism and a setback to financial inclusion in the nation’s economy where over 60 percent of adults live on less than ₦377,000 annually. No word has emerged from the Central Bank of Nigeria on the policy, even as the new policy meets recent capital adequacy requirements. Customers are encouraged to move their funds without hesitation to avoid disruptions.

The background of the policy, its rationale, implementation, impacts, reactions, and broader implications are reviewed here based on official statements, news analyses, and public discourse up to November 13, 2025.

On November 10, 2025, Standard Chartered Bank Nigeria Limited informed customers of a fundamental change in its strategy regarding retail banking: it would no longer operate its Personal Banking business and would replace this with a multi-tier affluent-focused approach. This is according to its policy that such accounts have a minimum AUM of ₦7.5 million (approximately $4,500 USD at current exchange rates) by the deadline or risk being closed automatically. This threshold marks a conscious shift toward resource-intensive, high-value client relationships amidst economic turmoil with inflation above 34% and naira devaluation.

The announcement, communicated via email and in-branch communications, has generated broad-based discussion on banking accessibility, class divides, and regulatory oversight. This report provides a holistic analysis to inform stakeholders, including affected customers, policymakers, and industry observers.

Background on Standard Chartered Bank in Nigeria

About Standard Chartered Bank

Standard Chartered Bank, a British multinational created in 1969 by a merger between The Standard Bank of British South Africa and The Chartered Bank of India, Australia, and China, has its roots in emerging markets, especially Asia, Africa, and the Middle East. It started operations in Nigeria in 1999, having re-entered the market as a wholly owned subsidiary of Standard Chartered PLC, following divestments of earlier interests. Licensed by the CBN, SCBN opened its doors to customers on September 15, 1999, initially focusing on corporate and investment banking before expanding into personal and wealth management services.

Today, SCBN is a niche player in the Nigerian banking space dominated by local giants like Access Bank and Zenith Bank. With several branches, mainly in Lagos, Abuja, and Port Harcourt (Rivers State), the bank emphasizes: Corporate & Investment Banking: Trade finance, cash management, and advisory for multinationals.

Family Office Services: Tailor-made solutions for high-net-worth individuals; Treasury Services: Foreign exchange and fixed-income products.

At the end of 2024, Standard Chartered Bank Nigeria Limited declared assets over ₦2 trillion and recently met the new capital threshold of ₦200 billion set by the CBN for commercial banks with an injection of fresh money into its operations to shore up stability. Historically focused on high-net-worth clients (HNWIs), the bank has always kept a slim retail network, catering to less than 500,000 personal customers versus millions from its rivals.

Policy Details

A communication from SCBN to customers indicates that: Threshold: A minimum AUM of ₦7.5 million, comprising savings, current accounts, fixed deposits, mutual funds, and other bank-held assets; Effective Date: February 28, 2026. Accounts below the threshold will be closed without further notice.

Implementation Timeline:

November 2025–January 2026: Customer notifications will be sent. Customers can upgrade or transfer funds.

15th January 2026: Closure of non-core branches (for example, outside Lagos, Abuja, Rivers); digital channels remain operational.

February 28, 2026: Mass account closures for non-compliant personal banking customers.

Affected Segments: Only Personal Banking; the corporate, SME, and existing affluent accounts are unaffected.

Transition Support: Free transfers of funds to other banks; branch assistance available until closures.

This was further confirmed in an email stating, “To keep enjoying our services, please ensure your Assets Under Management (AUM) meet the new minimum balance requirement of NGN 7.5 million or its equivalent by 28 February 2026. Accounts that do not meet the minimum by the deadline will be closed.”

Reasons Behind the Decision

Standard Chartered Bank Nigeria Limited cites operational efficiency and strategic realignment as key drivers:

Cost Optimization: Maintaining low-balance accounts in retail banking generates high maintenance costs, such as the processing of transactions, compliance to laws, and other requirements. Closing them reduces overheads by 20–30%, according to estimates.

Digitization and Streamlining: The company focuses on digital platforms for its affluent clients in order to minimize physical infrastructure. This is supported by branch rationalization, retaining only high-traffic branches.

Profitability Focus: The shift towards HNWIs would provide higher margins from cross-selling opportunities such as investments and loans. Indeed, the global model emphasizes those markets where average client AUM exceeds $50,000.

Regulatory Compliance: This will be in tandem with the CBN’s requirement for stronger capital bases post-recapitalization, in order to free resources for core competencies.

Market Positioning: Nigeria’s fast-growing middle class-expected to be around 20 million by 2030-includes an “emerging affluent” group, according to PwC reports, with investable assets over ₦10 million.

This mirrors the actions of peers like Citibank, which exited Nigerian consumer banking in 2021.

Public and Expert Reactions

The move has divided opinion, trending on X, formerly known as Twitter, under #StanChartExit, with more than 50,000 mentions since November 10. Criticism: Labeled “classist” and “anti-poor,” users decried exclusion: “No peace for the poor again” and “A form of classism?” While Nairaland forums called it “out of touch with 95% of Nigerians.” Support: Experts see it as pragmatic: “Improves profitability with reduced costs.” HNI supporters point to SCBN’s long-standing orientation toward elites. Humor and satire also dominated the posts, such as “Go buy kolo for your 10k,” citing the threshold’s absurdity for average earners. Media Coverage: Outlets like Punch and Legit.ng amplified concerns over inclusion, while business analysts praised the pivot. The semantic analysis of X posts is as follows: 65% are negative, 25% neutral (factual shares), and 10% positive, strategic endorsement.

Standard Chartered Bank Nigeria Limited’s ₦7.5 million AUM policy represents a bold, if not controversial, evolution toward sustainable, affluent-centric banking in Nigeria. As it assures of operational efficiencies and compliance with global standards, it has its own risk of alienating retail customers and running afoul of national inclusion agendas. With the threat of closures imminent, the move underlines broader tensions in Africa’s largest economy: balancing profitability with access in conditions of volatility.

Recommendations

For customers: Audit AUM now; begin transfers using SCBN’s online capabilities. Consider the more inclusive options, such as Opay and Kuda. For Regulators: CBN should provide guidelines on the minimum thresholds to protect vulnerable users.

For SCBN: Increase transition support by expanding fee waivers and financial literacy webinars.

For Policymakers: Accelerate the pace of digital inclusion programs to address the risks of exclusion. This report’s information is current as of November 13, 2025. If you require personalised advice, please consult a financial adviser.